How Can I Obtain and Maintain the Green Verification Tick on My ClassCover Profile?
The green verification tick on your ClassCover profile signifies that your account is verified and compliant with the NSW Department of Education’s requirements. This article provides a step-by-step guide to obtaining and maintaining the green tick, along with troubleshooting tips.
Steps to Obtain the Green Verification Tick
Access Your Profile - Log in to ClassCover and navigate to the "My Profile" section. - Locate the "Verify" button and click it. If the button is not visible, contact ClassCover support to enable it.
Answer Verification Questions - Respond "Yes" to the questions confirming your status as a NSW teacher.
Provide NESA Details - Enter your NESA (New South Wales Education Standards Authority) details when prompted. Ensure your NESA number is active and your Approval to Teach is current.
Wait for Verification - After submitting your details, allow a few minutes for the green tick to appear on your profile. If you previously answered "No" to the verification questions, you can restart the process by clicking the "Verify" button again.
Mandatory Training Requirements
To obtain and maintain the green tick, you must complete the following mandatory training through the NSW Department of Education’s MyPL platform:
Before Commencement:
Child Protection Awareness Training (NR28972)
Code of Ethics and Conduct (MT00002)
Emergency Care (MT00009)
Work Health & Safety Induction for Employees (NR33383)
Within the First 12 Months:
Cyber Security and Data Breaches – School-based and ESS (MT00008)
Public Interest Disclosure – Serious Wrongdoing (MT00010)
Aboriginal Cultural Education (AC00560)
Anti-Racism Policy (NR30069)
Ongoing Requirements:
Annual Competency Check (ACC): Complete the role-specific module each year.
Renewal Periods:
Aboriginal Cultural Education: Every 3 years
Anti-Racism Policy: Every 2 years
Ensure your MyPL email matches your NSW Department of Education email to avoid verification delays.
Troubleshooting Common Issues
Mismatch in Records: Ensure your personal details in ClassCover match those in the Department’s records (e.g., name, date of birth, ID numbers).
Incomplete Training: Verify that all mandatory training is completed and recorded in MyPL.
Processing Delays: Training completed after 5 pm or on weekends may take 48–72 hours to process.
Email Mismatch: Ensure your MyPL email matches your NSW Department of Education email.
FAQs
Do I Need to Upload Certificates?
It is recommended however not mandatory. Verification is automatic once MyPL processes your training data.
How Do I Access Mandatory Training?
Log in to MyPL via the NSW Department of Education’s staff portal. Use the "Mandatory Training" tab to find and enrol in required modules. By following these steps and maintaining your training, you can ensure your ClassCover profile remains verified and ready for bookings.