This guide explains how employees managing teacher bookings cancel a confirmed booking in ClassCover, including the same-date cancellation process for Queensland Department of Education schools.
Audience: School Users
Actions
1. Open the Calendar
Click Calendar from the left-hand menu.
2. Select the booking
Find the booking you want to cancel and click the teacher’s name on the booking card.
Note
Queensland Department of Education policy requires a 2-hour payment option when cancelling a confirmed booking on the same date as the booking.
3. Open the cancellation option
Click Cancel booking.
4A. Cancel before the booking date
For cancellations occurring before the booking date (up to 11:59pm the day before):
Enter a cancellation reason when prompted
Click Confirm
The booking will be cancelled and the teacher will be notified automatically.
4B. Cancel on the same date as the booking
For same-date booking cancellations (from 12am on the booking date):
A compensation alert will display advising that the teacher qualifies for a 2-hour payment in line with Queensland Department of Education policy.
Enter a cancellation reason
Click Proceed with cancellation
Result: Cancellation without payment
The booking is cancelled and removed from your Calendar
The teacher receives a cancellation notification
No payment is recorded
Result: Cancellation with 2-hour payment
The booking is cancelled
A 2-hour payment indicator appears on the cancelled booking entry in your Calendar
The teacher remains available to accept other bookings on the same date
If the teacher is rebooked on the same date
The 2-hour payment indicator is automatically removed
The teacher is only paid for the new confirmed booking
No further action is required from the school
Note
Cancellations made before the booking date do not require a payment decision
If Attendance Confirmation has already been completed, contact the Queensland Department of Education support team for assistance
If the cancellation is initiated by the Relief Teacher, the 2-hour minimum payment does not apply
Need Help?
If you have any questions or need further assistance, please contact [email protected].
Download the QLD DoE Quick Reference Guide
For a visual, step-by-step version of this process, you can download the official guide from the Department.
👇