Attendance confirmation is the trigger for payment in ClassCover. Relief teachers are only paid once your school confirms attendance and records the actual hours worked.
Audience: School Users
Attendance confirmation is the payment trigger
A relief teacher member is only paid when:
Attendance is marked as Confirmed, and
The actual hours worked are recorded
Until attendance is confirmed, the booking:
Remains unpaid
Is not submitted for payment processing
Stays in the Pending tab
There is no automatic payment without school confirmation.
What happens when you confirm attendance
When you click Confirm attendance:
The actual hours worked are recorded
The booking is submitted for payment processing
The booking is locked and can no longer be edited
Payment is based on the hours entered at confirmation, not the originally booked hours.
What happens if you do not confirm attendance
If attendance is not confirmed:
A Booking Summary email is sent around 2pm as a reminder
A follow-up email is sent the next morning
The booking remains open and unpaid until action is taken
What happens if you mark a No Show
If the relief teacher did not attend:
Select No show instead of confirming attendance
The booking is recorded as a No show
The booking is not submitted for payment
The relief staff member is not paid
Multi-day bookings
Attendance must be confirmed separately for each day
Payment is processed per confirmed day
Unconfirmed days remain in the Pending tab and are not paid
Tip
Always double-check booking details and hours before confirming attendance to avoid delays or corrections.
Note
Attendance must not be confirmed until all booking details are correct.
Once confirmed, the booking is locked and can only be amended by contacting the Queensland Department of Education support team.
Ensure hours are accurate before clicking Confirm attendance.
Confirming attendance ensures accurate payroll and reporting.
Payment processing is submitted at 4.30pm each day.
Need Help?
If you have any questions or need further assistance, please contact [email protected].
Download the Queensland Department of Education Quick Reference Guide
For a visual, step-by-step version of this process, you can download the official guide from the Department.
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